Progressive Auto Insurance Review 2022
Progressive has been in the insurance business since 1937, having grown to over 21 million customers across the United States, Canada, and Puerto Rico.
They’re one of the largest auto insurance providers in North America, offering policies and discounts that cater to different types of drivers and vehicles. This review will analyze Progressive’s coverage options and customer satisfaction levels, including tips on how to get the most out of your auto insurance policy with them.
How Competitive Are They in The Market?
Progressive offers everything from simple car insurance, to more specialized policies like financial planning and pet insurance.
The company offers multiple options for discounts, including bundling other insurance products with your Progressive auto insurance policy.
They also run a program called MyRide to offer additional discounts for drivers that do not have accidents or citations on their record within a specific time period.
While Progressive is competitive in terms of coverage options and price, they’re behind other companies in terms of customer satisfaction. According to J.D. Power’s 2018 U.S. Auto Claims Satisfaction Study, Progressive ranks second-to-last out of 26 major insurers surveyed, just ahead of USAA (another insurer).
According to J.D. Power, there are three factors that contribute to customer satisfaction: interaction; service; and cost. In terms of interactions, Progressive scored well across all age groups and genders—with one exception: Millennials had a significantly lower opinion of Progressive than any other group surveyed. In terms of service, Progressive scored above average among Millennials but below average among Gen Xers.
Progressive has some room for improvement in their customer service departments. Their phone representatives can be slow to pick up calls and difficult to get in touch with. Most policies are sent out by email, but some customers have complained that it takes several days or even weeks to receive their policies due to a lack of communication from Progressive.
On top of that, many customers have reported problems when trying to make changes or file claims; they often report having trouble getting through on phone lines and being put on hold for long periods of time.
However, Progressive’s website is very easy to use and navigate; most customers who were able to successfully file claims say they were able to do so within just a few minutes.
Are they transparent with information?
Progressive gives you an A+ in customer support. Their website has a wealth of information, is easy to navigate and even has their phone number listed on it. If you’re not sure about something, there’s no excuse for not being able to find out! But did they make it clear that the price was different for both age brackets? Let’s investigate.
How much personalization can you expect?
Progressive is a large and established insurance provider, so you can expect that they’ll be pretty good at personalizing your experience. Their website will offer a variety of discounts based on your driving record, where you live, how old you are, and more. However, Progressive does not offer much flexibility in their products (no bundling with other carriers for instance).
This lack of product diversification makes them unable to truly serve all consumer needs as well as possible. Overall, Progressive seems like a solid choice if you need auto insurance but don’t want to shop around too much.
How useful are their mobile apps?
Progressive’s apps are decent, but they can definitely improve. Customers say that it’s not easy to find policy information and contact support within their app. Progressive is also trying out a chatbot that allows customers to interact with agents via Facebook Messenger, though reviews have been mixed so far. An improved mobile experience would help make Progressive more user-friendly for its customers.
The Progressive website itself isn’t bad. It gets positive ratings from customers who appreciate its clean design and accessibility on both desktop and mobile devices.